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پاسخ موئرز به پرسش باکلند: چرا کتابخانه‌ها بیشتر استفاده نمی‌شوند؟

در بررسی استفاده از خدمات کتابخانه، ابهاماتی پیرامون «خواست‌ها» و «نیازها» وجود دارد. می‌توان درک کرد که یک کاربر چیزی می‌خواهد (آرزو می‌کند) که نیاز دارد (تا مشکلی را از او حل کند). اما مسئله اینجا است که گاهی اوقات به نظر می‌رسد کاربران برای دستیابی به آنچه می‌خواهند و نیاز دارند، هیچ اقدامی نمی‌کنند!

این امر می‌تواند برای کتابداران گیج‌کننده باشد. کتابداران خدمات کتابخانه را برای برآوردن نیازهای مردم به کار می‌برند. اما گاهی با این واقعیت مواجه می‌شوند که کاربران نسبت به فرصت‌های مناسب، غفلت یا انفعال نشان می‌دهند و توجهی به آن‌ها نمی‌کنند.

قانون موئرز پاسخ این مسئله را می‌دهد: «یک نظام بازیابی اطلاعات که استفاده از آن برای مراجعه‌کننده دشوارتر و پرزحمت‌تر از عدم استفاده آن باشد، بلااستفاده خواهد ماند».

 باکلند، مایکل کی (۱۳۸۲). خدمات کتابخانه در نظریه و عمل. ترجمه مرتضی کوکبی. تهران: چاپار. صفحه ۳۱

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